ASK Consultants (referred hereinafter as 'ASK Consultants', 'our', 'we' and 'us') is a web hosting company. All accounts on our web servers are subject to the Billing Policy as described in this document. Under this Billing Policy, your placement of information on our servers is an acknowledgement that you have read, understand, and agree to be bound by terms and conditions below.
This billing policy applies to all of ASK Consultants services.
All accounts are set up on a pre-pay basis.
Payment is accepted in Singapore Dollars or US Dollars.
Payment is accepted in the following methods :
|
Local Bank (POSB , DBS, OCBC, UOB etc) - Singapore Dollars
|
|
|
Major Credit Cards (Mastercard, Visa, American Express) - Singapore Dollars
|
|
|
Paypal - Singapore Dollars
|
|
|
Crossed Cheques - Singapore Dollars
|
All accounts are activated for a minimum 1 month period.
All ASK Consultants acounts are billed in monthly or yearly cycles.
Termination of service must be submitted via fax only with 30 days prior notice.
The customer is responsible for all money owed on the account from the time it was established to the time that the customer notifies ASK Consultants in writing for a request for termination of services.
All accounts will terminate on the last day of the month. If the two weeks notice is not sufficient to cover the current month, your account will be terminated at the end of the following month.
If you terminate your account before your next billing cycle, you will be refunded the remaining months of your pre-paid bill. (This does not apply to webhosting packages billed in yearly terms)
A $15 SGD administrative charge plus any postage and bank charges is payable to ASK Consultants for any refunds made out.
Once ASK Consultants had processed your order, your server configuration information will be sent to you via E-mail within 1 working day.
You will be billed via email 15 days before the actual due date. ASK Consultants appreciate account payment to be on time. Any account not brought current within a week (7 days) of e-mail notice or exceeding this time frame in any way is subject to suspension.
A late payment charge of $15 SGD per month will be chargeable on each overdue invoices not paid. Reactivation of suspended account will incurred a penalty charge of $50 SGD per account.
The Client bears full responsibility for ensuring that payments for outstanding bills are received by ASK Consultants on or before the Due Dates as stated in the issued Sale Invoices. Any Account that is past due is subject to service suspension and deletion. A reinstatement charge of $50 SGD will be applied to any suspended services over and above normal hosting charges that are due for the period of suspension. Any disputes should also be brought forward within the month of invoice billing to ASK Consultants' prompt attention. Please submit all disputes to sales@dreamer.com.sg
ASK Consultants assumes no responsibility for any non-delivery of invoices or reminders. All reminders shall be deemed to be sent by ASK Consultants:
|
|
if by mail, by properly addressing, prepaying and posting a letter containing the reminder; and
|
|
|
if by e-mail, by properly inputting the e-mail address and noting that the reminder has been transmitted by ASK Consultants reminder system
|
ASK Consultants reserves the right to suspend and/or terminate any services and/or hosting accounts if the customer fail to make payment on time. We will first issue a reminder via email if the customer fails to make payment within the stipulated period. Afterwhich if a customer still fails to make payment after the first reminder, we will issue a 'Final Reminder' via email before we take any action. If the customer still fails to respond after the final reminder is made, we will suspend the customer's service(s) and/or hosting account until payment is made again to us.
ASK Consultants reserves the right to change prices at any time, unless other terms have been agreed upon.
ASK Consultants reserves the right to change the terms, conditions, and notices under which this terms is offered. No prior notice may be given.
Orders are not binding on ASK Consultants unless accepted by ASK Consultants. Acceptance of an order occurs when services is activated. Acknowledgment of receipt of an order does not constitute acceptance of the order by ASK Consultants.
Prices and configurations shown are subject to change without prior notice at any time before acceptance of Customer's order. ASK Consultants is not liable for any typographical errors or omissions and mistakes on quotations or prices.
If you have any further enquiries about your billing, please feel free to contact us for more information.
|
